Michelle P.
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I've been needing to delete my account for months now since I don't live in the UK anymore. But no matter how many times I change my password, try to log in through my laptop or phone (app) it won't allow me to log in. It keeps saying that there's an issue with the website and to try it again later, but it's been saying that for almost a year now. This website and app is complete garbage and useless. Customer service is also unreliable and unhelpful.
4 people found this review helpful
A Google user
I was having issues getting Giffgaff to work, for a week. It took someone at a phone store to change settings in my phone to allow this to work properly. I followed all the suggestions, entered all the settings/instructions, still nothing. This lady had it working in a matter of minutes. I'm not exactly sure what she did, but there are settings that may block the sim from working. So be aware of that....
21 people found this review helpful
Keith Ryder-West
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The app is unusable after an update if you forget your password. Actually I didn't forget it but the app insists it's wrong! Multiple attempts to get a password reset link sent by text and email have resulted in nothing, zilch, diddly squat - and not even a hint at why it's failed. Pretty sure I know my own phone number and email address by now so why won't the app send me a password reset link to either of them?
3 people found this review helpful